When you use JU9, you place your trust in us. Honoring that trust, we are fully transparent here about how we collect, use, and protect your personal information.
Six key reasons that make our Privacy Policy strong
All your data is protected with 256-bit SSL encryption. Every step of data transfer is encrypted, making it impossible to read from outside.
JU9 never sells your personal information to third parties. Your data is used solely to improve our services.
All user data is stored on secure servers, with regular backups and strict access controls in place.
Payment information is processed in accordance with PCI-DSS international standards. Card and mobile banking details are fully secure.
We are transparent about which cookies we use and why. You can disable non-essential cookies at any time.
You have the right to view, correct, or delete your personal data. You can submit a request at any time by contacting our support team.
The JU9 Privacy Policy is a formal document that explains how we collect, store, process, and protect your personal information. JU9 operates as a trusted and transparent online gaming platform for users in Bangladesh, and we are always committed to respecting your privacy.
This Privacy Policy applies to JU9's website (ju9.onl), mobile app, and all associated services. By using JU9, you agree to the terms of this Privacy Policy. If you have any objections to any part of it, please contact our support team before using the platform.
We believe privacy is a fundamental right. At JU9, every transaction, every gaming session, and every piece of personal information you share is stored and protected with the utmost care.
This policy applies to all JU9 services — covering everything from website browsing and gameplay to deposits, withdrawals, and customer support.
When you create an account and use our services at JU9, we collect various types of information. This data collection is entirely service-oriented — to give you a better experience and ensure platform security.
| Type of Data | Reason for collection | Required? |
|---|---|---|
| Name & Identity | Account Registration & KYC | Yes |
| Mobile Number | Verification & Contact | Yes |
| Payment Information | Deposits & Withdrawals | Yes |
| Device Information | Security & Fraud Prevention | Automatic |
| Gaming Data | Service improvement and dispute resolution | Automatic |
Every piece of data collected at JU9 is used for a specific purpose. We never use your information beyond what is necessary, and we are always vigilant in preventing any misuse of your data.
We analyze your data to understand gaming patterns — this helps us promote responsible gaming and identify potential signs of addiction early so we can offer support. This is done entirely for your protection.
If you no longer wish to receive marketing communications, contact support at any time. Please note that essential service messages (transaction confirmations, security alerts) cannot be turned off.
JU9 never sells or gives away your personal information to third parties. However, limited data sharing may be necessary in certain specific circumstances.
All third parties that JU9 works with are required to sign strict data protection agreements. They may only use data for specified purposes and within defined timeframes.
JU9's website and app use cookies and similar tracking technologies. Cookies are small files stored in your browser that help improve your experience.
Cookies can be managed through your browser settings. However, disabling essential cookies may prevent some features of JU9 from working properly. You can set your cookie preferences via the consent banner when you visit the site.
JU9 follows the highest industry-standard security practices to protect your data, with safeguards in place at both the technical and administrative levels.
Never share your password or login details with anyone — the JU9 support team will never ask for your password.
As a JU9 user, you have important rights over your own data. We fully support these rights and take action within 30 days of receiving a request.
You may request to see what information we hold about you.
You may request that any incorrect or outdated information be corrected or updated.
You may request deletion of your personal data after account closure, subject to legal limitations.
You may request a copy of your data in a structured format.
You may object to your data being used for marketing purposes.
You may request that the processing of your data be restricted under certain circumstances.
To exercise any of these rights, please contact our support team. In some cases, legal or regulatory reasons may prevent us from fully fulfilling a request — if so, we will explain why.
JU9 does not store your data indefinitely. Each type of information has a defined retention period, determined by legal requirements and business purposes.
| Type of Data | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Compliance |
| Transaction records | 7 years | Financial Controls |
| KYC Documents | 5 years after account closure | AML Compliance |
| Gaming Logs | 3 years | Dispute Resolution |
| Support conversations | 2 years | Service quality improvement |
| Marketing Preferences | Until consent is withdrawn | Marketing Consent |
Once the retention period expires, data is securely deleted or anonymized. Data relevant to ongoing legal investigations or disputes may be retained for an extended period.
JU9 is strictly for users aged 18 and above. We do not provide services to anyone under 18, and we do not knowingly collect personal information from minors.
Age verification is mandatory at registration. If we become aware that an account has been created by someone under 18, that account will be closed immediately and the associated data will be deleted.
If your child has accidentally created an account on JU9, please contact our support team immediately. We will close the account right away and will not retain any information.
JU9 reserves the right to update this Privacy Policy as needed. If significant changes are made, you will be notified via your registered mobile number or email.
Please check this page regularly and note the "Last Updated" date. If you object to any changes, let us know before closing your account.
For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our dedicated Data Privacy Team. We typically respond within 24–72 hours.
When reaching out, please include your user ID, request type, and relevant details so we can assist you as quickly as possible.